REFUND POLICIES

OMNI AAA eShop offers products of the highest quality to our customers. We guarantee a replacement if the product(s) that you purchased is of inferior quality or has manufacturing defects. However, this guarantee does not extend to damage or contamination due to expiry, negligence or deliberate acts.

Our Product Quality Guarantee

In the event of any dissatisfaction, manufacturing, or packaging defect, retail customers can return/exchange the product at the OMNI AAA office within 30 days from the date of purchase. Customers have to provide a good reason and return the said goods together with the customer order receipt copy/official OMNI AAA invoice. The product returned must be in good condition, usable, resellable, restockable, unopened, unaltered and have not expired to qualify for a refund/exchange.

If a product is returned after commission has already been paid out, the amount paid out will be deducted based on the Buy Back policy calculation.

Customers must attach the following at the time of returning the products:

• Product Return Form
• Reason for return
• Copy of Invoice
• Copy of Customer Order Receipt/Official OMNI AAA Invoice

Buy - Back Policy

OMNI AAA provides a Buy-Back Policy to any distributor who wishes to terminate his/her distributorship and return OMNI AAA's products that are purchased within 30 days from the date of his/her resignation provided that the goods are in good condition, usable, resellable, restockable, unopened, unaltered and have not expired.

Upon approval, the amount refunded will be equivalent to the member price (MP) of product being returned, less total bonus paid on the original purchase as well as 10% service charge on the MP of the products for handling charge and freight.

This Buy-Back Policy is designed not to impose upon the sponsor and that OMNI AAA has the obligation to ensure that the distributor is buying products wisely. Distributors are requested to only buy products that they can reasonably sell within a 180-day period.